top of page
CAREERS
Domestic Customer Service Representative
Microaire Surgical Instruments
ABOUT THIS ROLE
Domestic Customer Service Representative
Charlottesville, VA 22911
SUMMARY:
ESSENTIAL DUTIES & RESPONSIBILITIES:
EDUCATION & EXPERIENCE:
JOB KNOWLEDGE, SKILLS & ABILITIES:
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00595
Charlottesville, VA 22911
SUMMARY:
- Is responsible for proactive and reactive activities pertaining to domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and values
- Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery
- Handles all service requests, providing loaners as needed
- Assists customers and sales representatives with returns for credit of MicroAire product
- Is responsible for researching applicable information and entering data to properly establish new customer accounts
- Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage
- Cross references competitive products to similar MicroAire equipment or disposables
- Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options
- Processes insurance certificate requests
- Processes sales leads based on market group and customer location
- Assists Accounts Receivable group in researching unpaid or short paid invoices
- Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site
- Performs any other tasks as needed or assigned
EDUCATION & EXPERIENCE:
- Education: High School diploma or GED; college experience or degree a plus
- Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment
JOB KNOWLEDGE, SKILLS & ABILITIES:
- Good customer service skills
- Proficient in MS Excel, Word and Outlook
- Ability to multi-task while staying focused under pressure
- Must be detail-oriented, possess strong organizational skills and maintain a low error rating
- Requires excellent written communication skills
- Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00595
Posted: September 18, 2026 ยท Ref: 26-00595
Amenities
Uploading your images will increase the chances of getting matches faster and will also increase the match rate by 5%
Basic Details
errorText
#ID
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
loading...
Main P1 Paragarph
Name
Main P1 Paragarph
Sender
Date
Status
<- Multistatebox with card
Heading 1
Headline 2
Heading 3
Headline 4
Main P1 Paragarph
Second P2 Paragarph
Third P3 Paragarph
Step 1
bottom of page